Frequently asked questions about our hotel in Val d’Isère
The hotel
L'Avancher Hotel & Lodge is a mountain hotel that brings together hotel rooms and the apartments of the Avancher Lodge. Opened in 1956 and entirely rebuilt in 2017, it combines a warm alpine spirit, with light wood and soft materials, with contemporary facilities.
The hotel is located on avenue du Prariond, in Val d'Isère, in Haute-Tarentaise (Savoie). It offers privileged access to the Val d'Isère - Tignes ski area in winter and to the Vanoise National Park in summer.
The hotel welcomes you from late November to late April for the ski season, then from early July to mid-September for the summer season. The exact dates of each season are published on our website.
Yes. All rooms and apartments are non-smoking. Ashtrays are available on the balconies.
Bookings and stay
You can book directly on our website, by phone on +33 (0)4 79 06 02 00 or by email at info@hotel-avancher-valdisere.com. A deposit of 30% of the total amount of the stay is required: as soon as it is paid, your booking is confirmed by email.
Free cancellation up to 15 days before arrival.
For cancellations between 14 and 8 days before arrival, the 30% deposit is retained.
For cancellations less than 7 days before arrival, 100% of the amount of the stay is due.
Rooms are available from 3 pm and the Avancher Lodge apartments from 5 pm. On the day of departure, check-out must be completed before 11 am; an inventory check is carried out for the apartments.
In winter, reception is open 24 hours a day, 7 days a week. In summer, it welcomes you from 7 am to 11 pm, and an emergency phone lets you reach a member of the team on site at any time.
Yes. A secure luggage room is available free of charge, with lockable lockers (tokens available at reception), sockets to charge your devices and three courtesy showers with towels. You can enjoy one last day of skiing or hiking with complete peace of mind.
Yes. Gift boxes and vouchers are available on our website, to give a stay, a dinner or a moment of relaxation in Val d'Isère. They are valid for one year.
Rooms and apartments
Yes. All rooms have a private balcony where you can enjoy the mountain air. Depending on their orientation, some offer an open view of the surrounding peaks.
Yes. The hotel has eight 37 m² family rooms, with a separate cabin with bunk beds for the children. It is separated from the parents' room by two doors, for more peace and privacy.
Yes. Around ten connecting rooms are available, particularly popular with large families and groups of friends. We recommend mentioning it when you book.
Yes. Rebuilt in 2017, the hotel meets accessibility standards: two rooms are specially adapted and the communal areas are served by a lift. Do not hesitate to contact us before your stay so that we can prepare for your arrival.
Each room has an electronic code safe, a small fridge, a Nespresso coffee machine, a smart TV and careful soundproofing. Feather pillows and a fan (at no extra charge) can be requested at reception.
Housekeeping is provided every day, usually before 1 pm, with towels and toiletries replaced if necessary. If you do not wish to be disturbed, simply hang the sign provided for this purpose on your door handle.
Services and facilities
Yes. A fibre-optic Wi-Fi connection is provided free of charge throughout the hotel, in the rooms as well as in the communal areas.
Yes. Reception can prepare your ski passes before your first day on the slopes. This way you avoid queuing at the lift ticket offices and can enjoy the Val d'Isère - Tignes ski area straight away.
The hotel is a partner of Sport 2000 Iséran, located just opposite the establishment. By booking through us, you receive a 20% discount on your equipment rental.
Yes. Each room has its own private, secure and heated ski locker, located behind reception and opened with your room key; those for the Lodge apartments are on the ground floor. For everyone's comfort, ski boots are not allowed on the upper floors.
No, this service is not offered by the hotel.
Yes. A small shop at reception offers items featuring the Marmot, the hotel's mascot: mugs, caps, bathrobes, water bottles and bottle coolers.
Restaurant and bar
Breakfast is served as a buffet from 7:30 am to 10 am in the restaurant. You will find a wide choice of sweet and savoury items, including fresh produce and local specialities.
Yes. A takeaway breakfast can be prepared for departures before 7 am, whether you are heading out for first tracks or to climb a mountain pass. Just ask at reception.
The restaurant is open every evening except Monday, from 7 pm to 9:30 pm, with two sittings. Booking your table is essential, especially during the school holidays.
Please let us know about any allergy, intolerance or dietary preference when booking your table. The restaurant team will then tell you which options are available.
The bar, opposite reception, welcomes you every day from 10 am to 11:30 pm. Coffee, aperitif or house cocktail: it is the ideal place to meet up after a day of skiing, hiking or cycling.
Wellness and spa
Yes. A relaxation area is open free of charge every day from 4 pm to 9 pm. It includes a hammam, a jacuzzi, an indoor sauna and a panoramic rooftop sauna overlooking the Bellevarde massif.
Yes. Professional therapists work by appointment in the hotel's massage room. Several treatments are offered to help you recover after a day in the mountains; reception will help you book your treatment.
Yes. A fitness room is available on request at reception. It is equipped with a treadmill, an exercise bike, an elliptical trainer, kettlebells and various accessories.
Children and pets
Yes. Children are welcome and the hotel offers family rooms with a separate space for the youngest, as well as connecting rooms. Our team is on hand to advise you on family activities in the resort, in winter as in summer.
Yes, provided they are accompanied by an adult at all times.
Pets are not allowed at the hotel. This choice helps maintain an environment suited to people with allergies and a high level of hygiene throughout the establishment.
Location and access
The nearest station is Bourg-Saint-Maurice, about 35 km from the hotel. On request, we can arrange your taxi transfer between the station and Hotel Avancher.
Geneva and Lyon-Saint-Exupéry airports are the most convenient. We can arrange a private transfer or direct you to the regular shuttles serving Val d'Isère.
Yes. A private underground car park with around twenty spaces is available, at an extra charge. As spaces are limited, we recommend booking yours at the same time as your stay; reception will tell you the current rate.
Yes. Four Wallbox charging points are installed in the private car park. Let us know your needs when you book so that we can make your arrival easier.
The hotel is 350 metres from the slopes. The free Le Train Rouge shuttle, which runs every 5 minutes in winter, drops you at the Rond-Point des Pistes, at the foot of the Solaise and Bellevarde lifts. On the way back, you can ski almost to the hotel via the L run or the Mattis run, then across the hamlet of Le Laisinant.
Yes. The centre of Val d'Isère is about 450 metres away, around ten minutes on foot. The Train Rouge stop, right next to the hotel, takes you there in less than five minutes.
Summer, cyclists and motorcyclists
In summer, Val d'Isère is ideal for hiking, mountain biking and road cycling, with the legendary passes of the Route des Grandes Alpes nearby. The Vanoise National Park also offers plenty to discover as a family.
Yes. A closed, secure bike garage is set up in the underground car park. It is equipped with sockets for charging electric bikes.
Yes. The hotel is a popular stop for motorcyclists: motorbikes are kept in the closed, secure underground garage. Our team is on hand to make your stopover easier during a mountain route.
Yes. A high-pressure washing station is available, and we lend the equipment needed for minor repairs and routine bike maintenance.
Groups and seminars
Yes. The modular room holds up to 40 people in theatre style or around twenty in a U-shape. It is equipped with a video projector, a screen, a flipchart and high-speed Wi-Fi.
Yes. The hotel regularly hosts cycling clubs, groups of motorcyclists, family gatherings and corporate seminars. Its family and connecting rooms, its restaurant and its facilities for sports enthusiasts make organising your stay easier.
Contact the hotel team directly by phone or email, specifying your dates, the number of participants and your requirements (accommodation, catering, room). A tailor-made proposal will be sent to you.